Prices listed on this Website are valid for and at the time of order placement on the Website. All prices are subject to change without notice.

Every quotation issued by CAISS has an expiration date. The pricing quoted on the proposal expires on that expiration date and is subject to change.

Online orders automatically calculate Sales Tax during the checkout process based on the shipping address/destination entered.

If you are Sales Tax Exempt, you can go ahead and place your order with Sales Tax included. Once we receive your order email, let us know that you are Tax Exempt and provide us with a copy of your Sales Tax Exemption/Resale Certificate. CAISS will then VOID the Sales Tax on the order before processing payment. This certificate is absolutely necessary for CAISS to process your order with an exemption.

If a customer is not able to provide a copy of their Tax-Exempt Certificate to CAISS (digitally via email) after the order has been placed, CAISS will charge the customer the required Sales Tax to process and complete their order.

CAISS has an affiliation with TaxCloud which is the leading tax reporting agency for tax compliance across the US. TaxCloud® is a Registered Trademark of The Federal Tax Authority, LLC. Our online website is integrated with TaxCloud and automatically calculates Sales Tax during the checkout process.

CAISS COLLECTS SALES TAX in states where we have physical presence (or nexus). The following are the US States CAISS does not mostly collect Sales Tax from: AL, AR, CO, FL, HI, ID, IA, MD, MO, NM, PA, NY. If Sales Tax is included in these states, it is because the taxing authority of that state requires CAISS to collect and report sales tax.

Online orders automatically calculate Sales Tax during the checkout process based on the shipping address/destination entered. If the Sales Tax item is $0.00 at checkout, this means that your State's tax jurisdiction does not allow CAISS to collect Sales Tax. In this case, your company/you may report the purchase to that state's tax jurisdiction.

Payment Term Orders with an issued Purchase Order (PO) do not qualify CAISS to collect Sales Tax, with the exception of California (CA).

FOR CANADA & MEXICO CUSTOMERS ONLY: CAISS does not collect Sales Tax in these countries. However, there are excise duties, taxes, port handling fees, and other customs charges that are involved. As the recipient of this order, these fees and charges, which will not be included as part of your order, are the “SOLE” responsibility of the client or freight broker making the purchase.

Sometimes, CAISS will include excise duties, taxes, port handling fees, and other customs charges in the freight quote to you, and will specifically mention it.

The lead time for material depends on various factors such as availability, packaging, transit time, holiday schedules, and market transport delays.

Lead times for all material is mentioned in the quotation/proposal we send you.

To find out lead times on online orders, simply send us an email by replying to your order confirmation, and we will respond to you.

Otherwise, you can call or email us about the lead times for all systems, and we will let you know the estimated delivery window.

CAISS provides the following payment terms to first time clients.

• 50% upon order and 50% NET10 upon delivery
  • There is a 5% PO processing fee added to the order.
  • We will need a credit card on file and will verify availability of funds to cover the final 50% before processing the order.
  • Card will not be charged if final payment is received in a timely manner when invoiced 10 days after delivery of order.
  • CAISS does not collect Sales Tax on these orders, except for the state of California.
  • Credit references are not required, however, in some instances we may request this.

In summary, we invoice the first 50% of the order when order is placed. Once the order has been delivered, CAISS will invoice the remaining 50% 10 days after delivery.

Returning clients automatically qualify for 100% NET30 payment terms, provided an order is placed at least 2 years (24 months) from their last order with us. CAISS will analyze this on a case-by-case basis.

CAISS does not provide NET30, NET60, NET90, or any other payment terms to first time clients.

All quotations and orders includes the following Processing Fees:

• Credit Card Processing Fee: 2.9%
  • This fee is associated with the credit card company that CAISS is in partnership with.
• ACH/Bank Transfer Processing Fee: $0.00
  • When you select the 'ACH/Bank Transfer' payment option at checkout, there is no processing fee included with a Bank to Bank transfer / wire transfer.
  • If your bank requires an additional transfer fee, please do not include this fee as part of the order total amount.
• Check Payment Processing Fee: $0.00
  • When you select the 'Check Payment' payment option at checkout, there is no processing fee included. Simply mail us your check payment.
• PO Processing Fee: 5%
  • This fee is associated with manual order processing by CAISS staff for orders on Payment Terms such as NET10, NET30, etc.