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Terms & Conditions

CAI Safety Systems

COMBUSTION ASSOCIATES, INC. dba CAI SAFETY SYSTEMS (CAI)

LAST UPDATED: November 2, 2017
PRODUCT USE & COMPLIANCE
IMPORTANT NOTICE: By purchasing a product(s) from our store, the buyer agrees to use these product(s) in strict conformance to the manufacturer’s instructions as well as OSHA and ANSI fall protection requirements. Any modifications or changes to the product are strictly forbidden without the written consent of CAI Safety Systems. Failure to comply with this requirement may result in serious injury or death. If buyer has any questions on the proper use of the product, please contact CAI for assistance at (888) 246-6999, (951) 272-6999 or webstore@caisafety.com
CANCELLATION & REFUNDS
All cancelled orders, even if not shipped, are subject to a minimum $100 cancellation fee.
SALES TAX POLICY
Please view our Sales Tax Policy here: bit.ly/1CyD5gn
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
CAI COLLECTS SALES TAX in states where we have physical presence (or nexus), including California, and Utah. CAI also collects sales tax in Alabama, Alaska, Arizona, Colorado, Connecticut, Florida, Guam, Hawaii, Idaho, Illinois, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, New Mexico, New York, Pennsylvania, Puerto Rico, South Carolina, Texas, Virgin Islands, Virginia, and Washington DC. CAI also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.
CAI DOES NOT COLLECT SALES TAX in any state NOT listed above because CAI is not required to collect sales or use tax in these states.
FOR CANADA & MEXICO CUSTOMERS ONLY: As the recipient of this order, the duties, taxes, port handling fees and other customs charges, which will not be included as part of your order, are the "SOLE" responsibility of the customer making the purchase.
FOR OUR TAX-EXEMPT CUSTOMERS
CAI DOES NOT COLLECT SALES TAX if our customers have a tax exemption or if we have your exemption certificate on file. At Checkout, you are given the option to Add your Tax Exempt Certificate. For returning customers who have already added their Tax Exempt Certificate at checkout, will be able to Edit or Delete their certificate.
SUBMITTING YOUR TAX EXEMPT CERTIFICATE: When applying Tax Exempt Certificates with your order on our Online Store Checkout page, CAI does not charge Sales Tax to our customers for that order. Once we receive your order after payment, we will request our customers to submit a copy of their Original Tax Exempt Certificate to CAI for verification and filing purposes. If a customer is not able to provide a copy of their Original Tax Exempt Certificate to CAI after the order has been placed, CAI will charge the customer the required Sales Tax to process and complete their order.
LAST UPDATED: June 23, 2017
FREIGHT POLICY
All prices are Freight On Buyer (F.O.B.) shipping point.
PRODUCT PRICING
All products and prices are subject to change without prior notice.
OUR PRICE MATCHING POLICY
CAI Safety Systems is happy to match most United States based competitor’s current online advertised prices on identical items we carry in our online store. Excludes custom engineered systems.
Frequently Asked Questions (FAQ's):
What is a “United States based competitor”?
A United States based competitor refers to a brick and mortar business located in the continental United States of America.
What is a “current online advertised price”?
A current online advertised price refers to the price for products shown in the competitor’s online store.  The price must be valid when you present it. The price must be for an online purchase.
What is an “identical item”?
An identical item refers to an item that is the same brand, style, color, quantity, size, model number, weight, etc. We reserve the right to verify the competitor’s advertised price, item specifications, and availability.
What type of proof do I need to provide?
Please email us the competitor’s web page, so we can see the entirety of the item description and pricing information.
What if I already made my purchase?
Depending on where your order is in our pipeline it may not be possible to price match an order that has already been processed. Call us to find out what we can do for you.
Are there any other guidelines or limitations?

We do not match the following types of pricing:
- A competitor’s free, special, or bundled offers, rebates, clearance or closeout prices.
- A competitor’s prices on damaged or used merchandise.
- Sales tax promotions.
- Prices for services.
- Coupon-required or gift card offers.
- Competitor’s private label price promotions.
- Prices or discounts associated with credit cards.

We also do not honor the following types of ads:
- Ads where the original price or the sale price cannot be determined from the ad.
- Expired Ads.
- Ads with misprinted prices or associated with an ad disclaimer.
COMPLIANCE WITH LAW
The Purchaser of product intended for shipment outside the U.S. is responsible for compliance with all applicable U.S. laws, regulations, and export requirements. Purchaser is also responsible for compliance with any local laws or standards applicable to the import of CAI products.
RETURNS & EXCHANGES
Both Authorization and a Return Number must be issued by the factory on all returns. Credit will not be issued for custom built items. Only unused, stock items with a purchase date of two (2) months or less will be considered for return. Authorized returns will only be accepted for credit toward future purchases from CAI, less a minimum 15% restocking charge or other handling charges, or costs. For returns, ensure return number is visibly marked on the exterior of all packages. Customer will be advised by CAI for returns.
SHORTAGES OR ERRORS
Claims for shortages or errors in delivery must be made within ten (10) days after receipt of goods and all other claims must be made within one (1) year thereafter.
DAMAGED GOODS
From and after the delivery of goods covered, hereby to a common carrier, or other carrier specified by purchaser, all risk of damage to such goods shall be upon purchaser and the carrier. All damage claims shall be made to the carrier by purchaser; however, CAI will assist insofar as practical in securing satisfactory adjustment of said claims.
GOVERNING LAW
California State Laws shall govern. Any legal action based on an order must be filed in a court of competent jurisdiction in California.
ANTI-CORRUPTION
Purchaser will not pay or transfer anything of value to any government official or employee to unlawfully or improperly sell CAI products or services.
WARRANTY TO END USER
CAI warrants to the original end user ("End User") that its products are free from defects in materials and workmanship under normal use and service. This warranty extends for the lifetime of the product from the date the product is purchased by the End User, in new and unused condition, from a CAI authorized distributor. CAI's entire liability to End User and End User's exclusive remedy under this warranty is limited to the repair or replacement in kind of any defective product within its lifetime (as CAI in its sole discretion determines and deems appropriate). No oral or written information or advice given by CAI, its distributors, directors, officers, agents or employees shall create any different or additional warranties or in any way increase the scope of this warranty. CAI will not accept liability for defects that are the result of product abuse, misuse, alteration or modification, or for defects that are due to a failure to install, maintain, or use the product in accordance with the manufacturer's instructions.
CAI'S WARRANTY APPLIES ONLY TO THE END USER. THIS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO OUR PRODUCTS AND IS IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES, EXPRESSED OR IMPLIED. CAI EXPRESSLY EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SHALL NOT BE LIABLE FOR INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, OR PRODUCTIVITY, OR FOR BODILY INJURY OR DEATH OR LOSS OR DAMAGE TO PROPERTY, UNDER ANY THEORY OF LIABILITY, INCLUDING WITHOUT LIMITATION, CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL OR EQUITABLE THEORY.
APPLICABILITY
Above Terms and Conditions pertain to the products offered by CAI USA, 555 Monica Circle, Corona CA 92880. CAI products are designed to perform as a complete system. CAI, therefore reserves the right to refuse orders for individual components not intended for use in the complete system.
ENTIRE CONTRACT
All orders are subject to written acceptance by CAI. This acknowledgement and the purchase order of the purchaser constitute the entire agreement of purchase and sale between the parties. Should any of the terms and conditions of purchaser's order be in conflict with or in any way inconsistent with the terms and conditions herein, the same shall not be considered applicable to this agreement of purchase and sale. No waiver, alteration or modification of any of the provisions herein shall be binding upon CAI, unless in writing and signed by an executive of CAI, at Corona, California.

To get additional information contact CAI at

888-246-6999