If your item is not listed here, please Call us at 888-246-6999 or E-mail us so we can provide you with the additional information about your product repair.
LEVEL 2 SERVICE PERFORMED BY MANUFACTURER OR AUTHORIZED SERVICE CENTER
Includes general inspection and cleaning of all parts, as required — replacement of cable or web, snap hooks, brake component, motor spring, gaskets, pawl springs and non-legible labels.
NOTE: The client is responsible for freight to the Repair Center and back.
HOW TO SUBMIT THE ORDER
- After placing your order, CAI Safety will contact you to receive the following information (if you have not already provided above):
— Model Number
— Serial number
- Once the above information is received, our customer service will provide you with a Block Repair Authorization number (BR#). Reference this number on the exterior of all packages you are shipping.
- Re-certification paperwork is included with all repaired products returned to you.
- Upon completion of the service, we will confirm shipment to the destination noted on the purchase order.