Privacy / Terms & Conditions

Privacy / Terms & Conditions

COMBUSTION ASSOCIATES, INC. dba CAI SAFETY SYSTEMS (CAI)

LAST UPDATED: October 1, 2019

CAI Safety Systems collects personally identifiable information, such as your name, address, telephone number, or e-mail address, only if you provide this information to us voluntarily. The voluntary information we collect is used to complete transactions; ensure appropriate legal use of licensed CAI Safety Systems software; provide notification to licensees about updates to CAI Safety Systems and our affiliates’ software, data, and services; and help provide technical and product support to our users. Where appropriate, CAI Safety Systems may pass this data to an CAI Safety Systems international distributor that provides the above services in your country, or to an CAI Safety Systems affiliate or vendor whose software, data, and services are used to meet your needs or process transactions. Our affiliates and vendors are also committed to protecting personally identifiable information as described in their privacy statements/policies.

CAI Safety Systems collects credit card information if a payment is made through our online Checkout payment portal by the customer or administrator. The credit card information is stored on our payment gateway administration server and is protected and secured from all persons, including employees working at CAI Safety Systems. A credit card is only charged upon approval and consent from its rightful owner.

CAI Safety Systems may also use your name, address, and e-mail to send you marketing materials, User Conference information, and newsletters unless you notify us that you do not want to receive these materials. Occasionally, CAI Safety Systems uses the services of bonded mailing houses that are authorized to use your personally identifiable data only for the benefit of CAI Safety Systems and its affiliates.

While browsing the CAI Safety Systems website, you may be able to access the websites of our affiliates and third parties through a hyperlink. CAI Safety Systems assumes no responsibility for the privacy practices of third parties’ websites and suggests you review the privacy statements/policies on such websites before sharing your personally identifiable data.

Certain information, such as the Internet Protocol (IP) address of your computer, may be stored through the use of “cookies” intended to speed access to CAI Safety Systems information and services. A cookie is a small file that can be used to tell us when you visit our websites and track your browsing preferences. CAI Safety Systems does not use cookies to store information such as credit card numbers, telephone numbers, or other information you provide. To maintain your privacy, you can disable your browser’s ability to accept cookies.

CAI Safety Systems websites and software installation may require registration to gain access to special services, authorization codes, license keys, or other features. This information will be used to provide support and deliver specialized services.

CAI Safety Systems may also collect personally identifiable information you provide when you order and register software, data, or services; enter contests; order newsletters; register for training or conferences; or make requests that require a direct response to you.

CAI Safety Systems website uses third-party web analytics services that collect and aggregate web surfing data. These services may record your mouse clicks, mouse movements, scrolling activity, and any text you type in the website. The services do not collect personally identifiable information that you do not voluntarily enter in CAI Safety Systems website and do not track your browsing habits across websites that do not use the services.

If you submit personal information, CAI Safety Systems may contact you or send you marketing information about software or services. If you do not wish to receive this information, you may notify us by sending an email to info@caisafety.com as indicated below. Keep in mind, however, that you may not receive information on the CAI Safety Systems International User Conference or other valuable information as a result of your election to be removed from mailing lists.

Other than as described in this Privacy Policy, CAI Safety Systems will not disclose or authorize others to disclose your personally identifiable information unless required to do so by law or in the good faith belief that such action is necessary to (1) conform to legal requirements or prevent fraud or imminent harm, (2) protect and defend the rights or property of CAI Safety Systems, or (3) as part of a transfer of assets to a successor in interest.

Except as stated, CAI Safety Systems does not rent, sell, or otherwise share personally identifiable information.

CAI Safety Systems will permit you to access information about you in our database by contacting info@caisafety.com. If you believe any of the information is incorrect or needs updating, please advise us. We will correct our records upon verification of the requested change. If you no longer wish to receive e-mail or postal notifications about software, services, or special promotions, please let us know by sending an e-mail to us at info@CAI Safety Systems.com and specifying that you do not want to receive these notifications. Please provide us with your exact name and address as well as a description of the publication or mail piece you received. We will use reasonable efforts to refrain from including you when sending marketing materials to CAI Safety Systems clients by noting your election in our database.

CAI Safety Systems will take reasonable and prudent precautions to ensure that your personally identifiable data is protected against unauthorized access, use, or disclosure.

If you believe for any reason that CAI Safety Systems has not followed these principles, please contact us at info@caisafety.com, and CAI Safety Systems will act promptly to investigate, correct as appropriate, and advise you of the correction. Please identify the issue as a Privacy Policy concern in your communication to CAI Safety Systems.

We may change this Privacy Policy from time to time. If and/or when CAI Safety Systems makes changes to this Privacy Policy, the updated version will be posted on this page. We encourage you to visit this page periodically.

IMPORTANT NOTICE: By purchasing a product(s) from our store, the buyer agrees to use these product(s) in strict conformance to the manufacturer’s instructions as well as OSHA and ANSI fall protection requirements. Any modifications or changes to the product are strictly forbidden without the written consent of CAI Safety Systems. Failure to comply with this requirement may result in serious injury or death. If buyer has any questions on the proper use of the product, please contact CAI for assistance at (888) 246-6999, (951) 272-6999 or webstore@caisafety.com

All prices are Freight On Buyer (F.O.B.) shipping point.

Freight pricing sent in proposals/quotes to customers are estimates only and valid for just one week from date of proposal and subject to change. If freight cost changes at time of shipping we will request your approval for additional costs prior to shipping or provide you with an option to arrange your own shipping.

LAST UPDATED: October 1, 2019

Payment options are as follows:

  • Credit card processing fee (through online website checkout): 2.9% (excluding tax).
  • Credit Card processing fee with Purchase Order: Orders below $500 – 10%. Orders over $500 – 5%.
  • Direct Bank Transfer/ACH payment through online website checkout OR with Purchase Order: $0.00 processing fees.
  • Check payment through online website checkout OR with Purchase Order: $0.00 processing fees.

!!! Please note that your order will not be processed until the funds have been cleared in our account !!!

LAST UPDATED: October 1, 2019

CAI DOES NOT COLLECT SALES TAX if our customers have a tax exemption or if we have your exemption certificate on file. At Online Checkout, you are given the option to Add your Tax Exempt Certificate. For returning customers who have already added their Tax Exempt Certificate at checkout, will be able to Edit or Delete their certificate. Let us know prior to ordering that you are Tax Exempt.

SUBMITTING YOUR TAX EXEMPT CERTIFICATE: When applying Tax Exempt Certificates with your order on our Online Store Checkout page, CAI does not charge Sales Tax to our customers for that order. Once we receive your order after payment, we will request our customers to submit a copy of their Original Tax Exempt Certificate to CAI for verification and filing purposes. If a customer is not able to provide a copy of their Original Tax Exempt Certificate to CAI after the order has been placed, CAI will charge the customer the required Sales Tax to process and complete their order.

LAST UPDATED: October 1, 2019

IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Some US states most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.

CAI COLLECTS SALES TAX in states where we have physical presence (or nexus), including California. Our online checkout portal automatically calculates Sales Tax based on the City, State, and Zip Code associated with the purchase. For all other orders, our staff will inform you about whether we are required to collect tax from you. California is a state in which we will always collect Sales Tax, unless you provide a Tax Exemption or Resale Certificate.

CAI DOES NOT COLLECT SALES TAX in any state that is not required for CAI to collect sales tax.

FOR CANADA & MEXICO CUSTOMERS ONLY: As the recipient of this order, the duties, taxes, port handling fees and other customs charges, which will not be included as part of your order, are the “SOLE” responsibility of the customer making the purchase.

MANUALLY PROCESSES ORDERS ONLY: Manual Orders are orders that are processed that have not been placed through our Online Webstore. In this case, CAI does not collect Sales Tax from any state with the exception of California. It is the duty of our customers to report their Sales Tax to their respective jurisdiction.

LAST UPDATED: October 1, 2019

All cancelled orders, even if not shipped, are subject to a minimum $100 cancellation fee.

All products and prices are subject to change without prior notice.

CAI Safety Systems is happy to match most United States based competitor’s current online advertised prices on identical items we carry in our online store. Excludes custom engineered systems.

Frequently Asked Questions (FAQ’s):

What is a “United States based competitor”?
A United States based competitor refers to a brick and mortar business located in the continental United States of America.

What is a “current online advertised price”?
A current online advertised price refers to the price for products shown in the competitor’s online store. The price must be valid when you present it. The price must be for an online purchase.

What is an “identical item”?
An identical item refers to an item that is the same brand, style, color, quantity, size, model number, weight, etc. We reserve the right to verify the competitor’s advertised price, item specifications, and availability.

What type of proof do I need to provide?
Please email us the competitor’s web page, so we can see the entirety of the item description and pricing information.

What if I already made my purchase?
Depending on where your order is in our pipeline it may not be possible to price match an order that has already been processed. Call us to find out what we can do for you.

Are there any other guidelines or limitations?

We do not match the following types of pricing:
– A competitor’s free, special, or bundled offers, rebates, clearance or closeout prices.
– A competitor’s prices on damaged or used merchandise.
– Sales tax promotions.
– Prices for services.
– Coupon-required or gift card offers.
– Competitor’s private label price promotions.
– Prices or discounts associated with credit cards.

We also do not honor the following types of ads:
– Ads where the original price or the sale price cannot be determined from the ad.
– Expired Ads.
– Ads with misprinted prices or associated with an ad disclaimer.

The Purchaser of product intended for shipment outside the U.S. is responsible for compliance with all applicable U.S. laws, regulations, and export requirements. Purchaser is also responsible for compliance with any local laws or standards applicable to the import of CAI products.

Both Authorization and a Return Number must be issued by the factory on all returns. Credit will not be issued for custom built items. Only unused, stock items with a purchase date of two (2) months or less will be considered for return. Authorized returns will only be accepted for credit toward future purchases from CAI, less a minimum 15% restocking charge or other handling charges, or costs. For returns, ensure return number is visibly marked on the exterior of all packages. Customer will be advised by CAI for returns.

Claims for shortages or errors in delivery must be made within ten (10) days after receipt of goods and all other claims must be made within one (1) year thereafter.

From and after the delivery of goods covered, hereby to a common carrier, or other carrier specified by purchaser, all risk of damage to such goods shall be upon purchaser and the carrier. All damage claims shall be made to the carrier by purchaser; however, CAI will assist insofar as practical in securing satisfactory adjustment of said claims.

California State Laws shall govern. Any legal action based on an order must be filed in a court of competent jurisdiction in California.

Purchaser will not pay or transfer anything of value to any government official or employee to unlawfully or improperly sell CAI products or services.

CAI warrants to the original end user (“End User”) that its products are free from defects in materials and workmanship under normal use and service. This warranty extends for the lifetime of the product from the date the product is purchased by the End User, in new and unused condition, from a CAI authorized distributor. CAI’s entire liability to End User and End User’s exclusive remedy under this warranty is limited to the repair or replacement in kind of any defective product within its lifetime (as CAI in its sole discretion determines and deems appropriate). No oral or written information or advice given by CAI, its distributors, directors, officers, agents or employees shall create any different or additional warranties or in any way increase the scope of this warranty. CAI will not accept liability for defects that are the result of product abuse, misuse, alteration or modification, or for defects that are due to a failure to install, maintain, or use the product in accordance with the manufacturer’s instructions.

CAI’S WARRANTY APPLIES ONLY TO THE END USER. THIS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO OUR PRODUCTS AND IS IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES, EXPRESSED OR IMPLIED. CAI EXPRESSLY EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SHALL NOT BE LIABLE FOR INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, OR PRODUCTIVITY, OR FOR BODILY INJURY OR DEATH OR LOSS OR DAMAGE TO PROPERTY, UNDER ANY THEORY OF LIABILITY, INCLUDING WITHOUT LIMITATION, CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING NEGLIGENCE) OR OTHER LEGAL OR EQUITABLE THEORY.

Above Terms and Conditions pertain to the products offered by CAI USA, 555 Monica Circle, Corona CA 92880. CAI products are designed to perform as a complete system. CAI, therefore reserves the right to refuse orders for individual components not intended for use in the complete system.

All orders are subject to written acceptance by CAI. This acknowledgement and the purchase order of the purchaser constitute the entire agreement of purchase and sale between the parties. Should any of the terms and conditions of purchaser’s order be in conflict with or in any way inconsistent with the terms and conditions herein, the same shall not be considered applicable to this agreement of purchase and sale. No waiver, alteration or modification of any of the provisions herein shall be binding upon CAI, unless in writing and signed by an executive of CAI, at Corona, California.

CAI Safety Systems Proprietary Rights Acknowledgment
Copyright © 1997-2014 CAI Safety Systems. All rights reserved. Published in the United States of America.

The information contained in this work is the exclusive property of Environmental Systems Research Institute, Inc. (CAI Safety Systems), and any respective copyright owners. This work is protected under United States copyright law and other international copyright treaties and conventions.

CAI Safety Systems grants the recipient of the CAI Safety Systems information contained within the CAI Safety Systems.com Web site the right to freely reproduce, redistribute, rebroadcast, and/or retransmit this information for personal, noncommercial purposes, including teaching, classroom use, scholarship, and/or research, subject to the fair use rights enumerated in sections 107 and 108 of the Copyright Act (Title 17 of the United States Code). All copies, whether in whole or in part, shall include the appropriate CAI Safety Systems copyright notice.

No part of this work may be reproduced or transmitted for commercial purposes, in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by CAI Safety Systems. Requests by mail should be addressed to Contracts Manager, CAI Safety Systems, 555 Monica Cir, Corona, California 92880-5447, USA.

The home page has been produced for informational purposes as a service to CAI Safety Systems end users and the geographic information system (GIS) community. Any listing and/or posting of third-party promotional information and/or materials, including, but not limited to, any subpage(s), copy, software, scripts, and/or data, should not be construed as an endorsement by CAI Safety Systems. Any further information and/or support for all third-party information and/or materials listed and/or posted herein are provided directly by the respective third party. Because the Internet is not a secure network, CAI Safety Systems recommends that any materials downloaded from the home page be checked for computer viruses prior to use so as to avoid any potential damage to your system, software, and/or data.

THE INFORMATION AND/OR MATERIALS CONTAINED HEREIN ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

CAI Safety Systems shall not be liable for direct, indirect, special, incidental, or consequential damages related to your decision to use any of the information and/or materials listed and/or posted on this home page, even if CAI Safety Systems is advised of the possibility of such damage.

The information contained in this work is the exclusive property of Combustion Associates, Inc. dba CAI Safety Systems (CAI), and any respective copyright owners. This work is protected under United States copyright law and other international copyright treaties and conventions.

CAI Safety Systems grants the recipient of the CAI Safety Systems information contained within the CAI Safety Systems.com Web site the right to freely reproduce, redistribute, rebroadcast, and/or retransmit this information for personal, noncommercial purposes, including teaching, classroom use, scholarship, and/or research, subject to the fair use rights enumerated in sections 107 and 108 of the Copyright Act (Title 17 of the United States Code). All copies, whether in whole or in part, shall include the appropriate CAI Safety Systems copyright notice.

No part of this work may be reproduced or transmitted for commercial purposes, in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by CAI Safety Systems. Requests by mail should be addressed to Contracts Manager, CAI Safety Systems, 555 Monica Cir, Corona, California 92880-5447, USA.